kothaisloom Shipping Policy Delivery Information and Order Guidelines

The face of the moon was in shadow

Almost before we knew it, we had left the ground. All their equipment and instruments are alive.Mist enveloped the ship three hours out from port. The spectacle before us was indeed sublime.A red flair silhouetted the jagged edge of a wing.

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At Kothai's Looms of India, we take great care to ensure that our handcrafted sarees and textile products are delivered to you safely and on time. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1 Order Processing

All orders are processed within 3–7 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festive seasons, sales, or high-demand periods, processing times may be slightly extended.

2 Shipping Locations

We currently ship across India.

International shipping may be available on request. Additional shipping charges, customs duties, and taxes (if applicable) must be borne by the customer.

3 Shipping Charges

Shipping charges are calculated based on delivery location, order value, and weight of the products.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Free shipping offers, if available, will be mentioned on the website and applied automatically.

4 Estimated Delivery Time

Domestic orders are typically delivered within 5–10 business days after dispatch.

Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.

5 Dispatch & Tracking

Once your order is dispatched, you will receive a shipping confirmation message/email along with tracking details.

Customers can track their orders using the provided tracking link.

6 Packaging

All sarees, silk sarees, cotton & silk cotton fabrics, and salwar materials are carefully folded and securely packed to prevent damage during transit.

We ensure hygienic and protective packaging for every order.

7 Incorrect Address or Failed Delivery

Please ensure that the shipping address and contact details are accurate at the time of order placement.

We are not responsible for delivery delays or non-delivery due to incorrect or incomplete address details.

Any re-shipping costs due to address errors will be borne by the customer.

8 Damaged or Missing Packages

If you receive a damaged package or notice missing items, please contact us within 48 hours of delivery with clear photos of the package and product.

We will investigate and provide a suitable resolution as per our policy.

9 Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control such as courier issues, natural events, or regulatory restrictions.

Kothai's Looms of India will not be liable for such delays, but we will assist you in tracking your order.

10 Contact Us

For any shipping-related queries or assistance, please reach out to us through the contact details provided on our website.

Our support team will respond within 24–48 business hours.

 We are committed to ensuring a smooth and reliable delivery experience for all our valued customers. Thank you for choosing Kothai's Looms of India. 